PRIVACY POLICY

1. Information We Collect

LAIKA Veterinary Services LLC ("we," "us," or "our") collects the following information when you use our services or website:

Personal Information:

- Your name, email address, and phone number

- Your home address (for mobile veterinary visits)

- Payment information (processed securely through our payment processors)

Pet Information:

- Pet name, species, breed, age, and weight

- Medical history and health conditions

- Treatment records and vaccination status

Automatically Collected Information:

- Device information and IP address when you visit our website

- Usage data about how you interact with our services

2. How We Use Your Information

We use the information we collect to:

- Schedule and provide veterinary services

- Send appointment confirmations and reminders via text message or email

- Process payments for services rendered

- Maintain your pet's medical records as required by Washington State law

- Send occasional newsletters with pet health tips and practice updates (with your consent)

- Communicate important information about your pet's care

- Improve our services and website functionality

3. Information Sharing and Data Security

Your Privacy is Protected:

- We DO NOT sell, rent, or share your personal information, including mobile phone contact information, with third parties for marketing purposes

- We DO NOT share your contact information with any external marketing companies

NO mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Al the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Limited Sharing for Service Delivery:

We may share your information only with:

- Our practice management software providers (PIMS and Acuity Scheduling) for appointment management

- Other veterinary professionals when necessary for your pet's care (with your consent)

- Insurance companies for claim processing (with your authorization)

- Government authorities when required by law

Data Security:

- All personal and medical information is stored securely in HIPAA-compliant practice management systems

- We use industry-standard encryption for data transmission

- Access to your information is restricted to authorized personnel only

4. Your Privacy Rights and Choices

You have the right to:

Opt-Out Options:

- Unsubscribe from newsletters: Click the "unsubscribe" link in any newsletter email or email us at hello@laikavet.care

- Opt-out of text reminders: Reply "STOP" to any text message or contact us directly

- Opt-out of email reminders: Contact us at hello@laikavet.care

Access and Control:

- Request a copy of the personal information we have about you

- Request corrections to inaccurate information

- Request deletion of your information (subject to legal record-keeping requirements)

- Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at:

Email: hello@laikavet.care

Phone: 1(425)-245-5157

5. SMS Terms and Conditions

By providing your mobile phone number, you consent to receive SMS messages from LAIKA Vet Services related to your pet, updates on your pet and communication related to your pet’s wellbeing.

Message Frequency (use whichever matches the submission in the registration form)

Message frequency may vary.

Message and Data Rates

Standard message and data rates may apply.

Opting Out

You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support

If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at 1-(425)-245-5157.

Privacy Policy

Your phone number will be handled in accordance with our Privacy Policy, available at www.laikavet.care/laikapolicy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and Tracking

Our website uses cookies to:

- Remember your preferences

- Analyze website traffic and usage

- Improve user experience

You can disable cookies through your browser settings, though this may affect website functionality.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 years of age.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us About Privacy Concerns

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

LAIKA Veterinary Services LLC